Each package applies per household (homeowners) or per property (landlords). You pay a fixed monthly or annual fee for the services included in your chosen package, with limits on emergency call-outs, garden, and maintenance work. Extra work beyond your package may incur additional charges.
Yes! For landlords, subscriptions are charged per property. Each property receives its own coverage, including emergency call-outs, boiler checks, and safety inspections.
If you exceed your package limits, additional work may be booked at our standard rates. Repeated misuse or excessive requests may result in suspension or termination of the subscription.
Emergency response times vary by package tier. Standard packages provide next working day response, while Premium packages offer faster response times, up to 4 hours. Emergency call-outs are limited per your chosen package.
Yes! All tradespeople are fully qualified, certified, and insured to work in Stoke-on-Trent. We only use trusted contractors to ensure safety and quality.
Landlords remain responsible for compliance, including gas safety certificates and electrical checks. Our packages help you meet legal obligations, but ultimate responsibility stays with the property owner.
Yes. Subscriptions renew automatically unless cancelled with 30 days’ notice. You can also upgrade or downgrade your package at any time; pricing will be adjusted accordingly. Refunds for partial months are not provided.
HomeSure Maintenance Solutions is not liable for pre-existing defects, unsafe conditions, or damage caused by tenant or occupant negligence. Our services cover maintenance from the start of your subscription onward.
Once subscribed, you can book services through our website, app, or by contacting our customer support team. Emergency requests follow the package limits.
You can transfer your subscription to the new property or new tenants, subject to notification and approval. Packages are always per household or per property, not per person.